Frequently Asked Questions (FAQs)
Q: Is shipping really free?
A: Yes! We offer free shipping on all orders. No hidden fees at checkout, just straightforward pricing with no surprises.
Here are all the shipping options we offer:
Within the United States:
- Free Shipping: $0.00 USD on all orders
- Insured Shipping + Skip the Line (Process My Order First): $4.95 USD
- Priority Express Shipping: $9.95 USD
Shipping Cost Disclaimer: All costs are clearly stated at checkout.
Q: Where do you ship your products from?
A: We ship directly from our warehouse in Hong Kong to locations across the United States. Depending on your order, items may arrive separately if they come from different product categories.
Q: How long will it take for my order to arrive?
A: Shipping times may vary based on your location, but typically you can expect your order to arrive in 7-11 business days for the Free Shipping option. Please note that shipping times may be slightly longer during high-demand periods.
Here are all the shipping options we offer:
-
Free Shipping:
- Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 7 — 9 days, shipped: Mon – Fri
- Total Delivery Time: 7 — 11 business days
-
Insured Shipping + Skip the Line (Process My Order First):
- Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 6 — 8 days, shipped: Mon – Fri
- Total Delivery Time: 6 — 10 business days
-
Priority Express Shipping:
- Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 5 — 7 days, shipped: Mon – Fri
-
Total Delivery Time: 5 — 9 business days
Q: How long after my order is placed will it be shipped?
A: Orders are typically processed and shipped within 2 business days. During high-demand times or promotional periods, it may take between 0-2 business days for your order to be processed and shipped.
Q: Where is your company located?
A: Our headquarter is based in Hong Kong, and we ship directly from our warehouse in Hong Kong to the United States.
Q: Will I receive a confirmation number after I place my order?
A: Yes, once your order is placed, you will receive an order confirmation number sent to the email address you provided during checkout. You can use this number to track your order status.
Q: How can I pay?
A: We accept a variety of secure payment methods, including:
- PayPal
- Visa
- MasterCard
- American Express
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
All payments are securely processed through Shopify Payments.
Q: Can I change or cancel my order after it's placed?
A: We process orders quickly to ensure fast shipping, so changes or cancellations are not guaranteed once the order is confirmed. However, please contact us as soon as possible, and we will try to accommodate your request.
Email: support@strengthxphysio.com
Phone: +41779170344
Opening Hours: Monday to Friday - 9:00 AM to 6:00 PM Eastern Time Zone (EST/EDT)
Q: Do you ship internationally?
A: We currently ship to the United States from our Hong Kong warehouse. At this time, we do not offer shipping to other countries, but we are constantly evaluating ways to expand our shipping options.
Q: How do I track my order?
A: After your order ships, we will send you a tracking number via email. You can use this number to track your order's progress until it reaches you. If you encounter any issues, our customer support team is available to help.
Email: support@strengthxphysio.com
Phone: +41779170344
Opening Hours: Monday to Friday - 9:00 AM to 6:00 PM Eastern Time Zone (EST/EDT)
Q: What do I do if my product is damaged or defective?
A: If your product arrives damaged or defective, please contact our customer support team immediately with photos of the issue. We will work quickly to resolve the situation by either replacing the item or issuing a refund.
Email: support@strengthxphysio.com
Phone: +41779170344
Opening Hours: Monday to Friday - 9:00 AM to 6:00 PM Eastern Time Zone (EST/EDT)
Q: Can I return or exchange an item?
A: We offer a 90-day return window for most items. If you're not fully satisfied with your purchase, you can return it within 90 days for a full refund or exchange. Please refer to our Return Policy for more details on how to process a return.
Email: support@strengthxphysio.com
Phone: +41779170344
Opening Hours: Monday to Friday - 9:00 AM to 6:00 PM Eastern Time Zone (EST/EDT)
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be used on any product available on our website. Gift cards are a great way to share the gift of health and wellness with friends and family!
Q: Do you offer any discounts or promotions?
A: We love offering our customers great deals! Be sure to sign up for our newsletter and follow us on social media to stay up to date on our latest promotions, discounts, and exclusive offers.
Contact information
Business Name: StrengthXPhysio
Company Name: TECHFORWARD SOLUTIONS LIMITED
Company Number: 76317223
Email: support@strengthxphysio.com
Phone: +41779170344
Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Contact Form: Click Here
Business Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)
Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.
