Shipping Policy
Updated: 28.01.2025
StrengthXPhysio Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the United States
Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
Within the United States:
- Free Shipping: $0.00 USD on all orders
- Insured Shipping + Skip the Line (Process My Order First): $4.95 USD
- Priority Express Shipping: $9.95 USD
Shipping Cost Disclaimer: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 0-2 business days, Monday to Friday.
Last Order Time: 12:00 PM (GMT+01:00) Central European Standard Time (Amsterdam).
Weekend Orders: Orders placed on weekends are processed the next business day.
DELIVERY TIME
-
Free Shipping:
- Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 7 — 9 days, shipped: Mon – Fri
- Total Delivery Time: 7 — 11 business days
-
Insured Shipping + Skip the Line (Process My Order First):
- Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 6 — 8 days, shipped: Mon – Fri
- Total Delivery Time: 6 — 10 business days
-
Priority Express Shipping:
- Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 5 — 7 days, shipped: Mon – Fri
- Total Delivery Time: 5 — 9 business days
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
Reliable Courier Services: We ship via DHL and Fedex.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@strengthxphysio.com
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
Returns: Returns are accepted within 90 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, StrengthXPhysio will cover the return shipping costs.
Refund: Refunds are processed within 14 business days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
No Restocking Fee: StrengthXPhysio does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
