High Quality Reusable Ice Pack with Elastic Strap for Cold Hot Therapy, Pain Relief for Sport Injuries, Knee, Back, Shoulder, Arm, Ankle, Wrist, First Aid Heating and Cooling Compress
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- In stock, ready to ship
Key Features:
- Product Type: Reusable Ice Pack with Elastic Strap for versatile cold and hot therapy.
- Material: Durable PE with a soft cloth cover for comfortable application.
- Capacity: 340ml, ideal for effective pain relief in various areas.
- Usage: Cold compress can be frozen for up to 60 minutes; hot compress can be heated in a microwave or boiling water for convenient application.
Functionality:
- Cold Therapy: Provides effective relief for headaches, fevers, and sports injuries. Ideal for treating sprains, fatigue, and minor burns.
- Hot Therapy: Soothes joint pain, menstrual discomfort, and muscle strains. Helps alleviate cervical spine and stomach discomfort.
- Versatile Use: Perfect for clinical settings, home care, office, schools, and sports activities.
Special Features:
- Comfortable Design: Elastic strap ensures a secure fit on the knee, back, wrist, shoulder, arm, and ankle for targeted pain relief.
- Fast Acting: Quick cooling and heating capabilities help provide immediate relief.
- User-Friendly: Easy to use and store; simply freeze or heat as needed for effective therapy.
Package Includes:
- 1x Reusable Ice Pack with Elastic Strap
Instructions: For cold therapy, freeze the ice pack for at least 18-20 hours. For heat therapy, microwave for 2 minutes, adjusting as needed for optimal temperature. Always wrap in a towel to avoid skin burns.
Overview: The High Quality Reusable Ice Pack with Elastic Strap is your go-to solution for cold and hot therapy. Designed for effective pain relief, this versatile ice pack is perfect for treating injuries and discomfort in the knee, back, shoulder, wrist, and ankle.
With its durable construction and comfortable fit, it is an essential tool for sports enthusiasts and anyone needing quick relief from pain. Stay active and pain-free with this reliable therapy pack that combines convenience and effectiveness for all your recovery needs.
Strength X Physio Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the United States
Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
Within the United States : Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam).
Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
Estimated Delivery Time: 5-7 business days.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
Reliable Courier Services: We ship via DHL and Fedex.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@strengthxphysio.com
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Returns: Returns are accepted within 90 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Strength X Physio will cover the return shipping costs.
Refund: Refunds are processed within 14 business days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
No Restocking Fee: Strength X Physio does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Scope and Intent
This Return and Refund Policy applies to all purchases made through the Strength X Physio website.
For questions about returns and refunds, please contact our customer service via:
Email: support@strengthxphysio.com
Phone: +13137621438
Address:
Unit 2A, 17/F
Glenealy Tower
No. 1 Glenealy
Central, Hong Kong S.A.R
Return Window
Customers in United States have the right to cancel their purchase and return the product within 90 days of receipt without providing any reason.
Return Instructions
- Return Notification: To initiate a return, contact our customer service at support@strengthxphysio.com with your order number and a detailed reason for the return.
- Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
- Safely pack the item in the original packaging with all labels and tags still attached.
- Include the return authorization form and any necessary supporting documents or images.
- Download and print the return label from the link provided in our email.
Return Costs
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 90 days, provided it is unused, undamaged, and in the original packaging.
Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Strength X Physio will cover the return shipping costs and provide a replacement product or a refund.
Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 90 days. Ensure it is in the original packaging.
Timelines
Return Window: Returns must be reported and shipped within 90 days of receiving the product.
Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 business days. You will receive a confirmation email.
Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
Refund Period: After the return is approved, it takes up to 14 business days to process the refund to the original payment method.
Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Unit 2A, 17/F
Glenealy Tower
No. 1 Glenealy
Central, Hong Kong S.A.R
Shipping Method
- Shipping Method: DHL + Track & Trace
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
Visit our FAQ page or contact our customer service.
CONTACT INFORMATION
CONTACT INFORMATION
Strength X Physio - www.strengthxphysio.com
Address:
Unit 2A, 17/F
Glenealy Tower
No. 1 Glenealy
Central, Hong Kong S.A.R
Email:
Phone:
Opening Hours:
Monday to Friday - 9:00 AM to 6:00 PM (ET)
QUICK LINKS
CONTACT US
We strive for optimal customer satisfaction. Please do not hesitate to contact our specialized customer service team via the contact details above or by filling out the contact form below. Your feedback is highly valuable to us. We aim to respond within 48 business hours.
